We build and run the complete email and SMS system for DTC e-commerce brands. Flows, campaigns, segmentation and deliverability, handled end to end, so the channels you own become the most profitable ones you have.
- Email and SMS only
- Klaviyo certified
- A small number of brands at a time
We build the automated flows first, because they do most of the earning, then run campaigns and SMS on top. Strategy, copy, design, segmentation, deliverability and weekly reporting are all handled.
70%
of carts are abandoned before checkout.
30%
of revenue should come from email at a well-run DTC brand.
Sources: Baymard Institute, 2026; Klaviyo, 2025
Email flows
- 01Welcome seriesFirst purchase
- 02Abandoned checkoutRecovered revenue
- 03Browse abandonmentIntent captured
- 04Post-purchaseRepeat purchase
- 05Win-backLapsed customers
- 06Sunset & list hygieneDeliverability
SMS flows
- 07Welcome offer + expiry reminderFirst purchase
- 08Cart & checkout recoveryRecovered revenue
- 09Browse abandonmentIntent captured
- 10Win-backLapsed customers
It starts with an audit and runs on a weekly rhythm after that.
01
Audit
We go through your flows, campaigns, list health, segmentation and deliverability, and find where revenue is leaking before anything gets built.
02
Build
The highest-impact flows go live first, deliverability gets fixed and the campaign calendar starts. Revenue moves before the full build is finished.
03
Run and improve
We send, test and report every week. Emails that underperform get rewritten or retired, so the system keeps getting better.
What we need from you
A monthly call, your approval on what goes out, and a look at the reports. You'll always know what's being sent, to whom, and what it made.
We'll go through your account and send you a PDF report on what's working, what's broken and what it's costing you.
No obligation. The findings are yours to keep, whether we work together or not.
Email account audit
Prepared for yourbrand.com
Contents
- 01Every flow, reviewed against what it should be making
- 02Campaign performance and calendar gaps
- 03Segmentation and list health
- 04Deliverability and inbox placement
- 05The three changes worth making first
How is Inboxx Media different?
We only do email and SMS for e-commerce brands. We take on a small number of brands at a time, so the person who audits your account is the person who writes and designs your emails. Everything we send is built on direct response principles.
What services do you offer?
Everything email and SMS: strategy, flow builds, campaigns, copywriting, design, segmentation, deliverability, list growth, A/B testing and weekly reporting. We handle all of it so you can focus on running your brand.
Why SMS as well as email?
Because they do different jobs. Email carries the depth: education, storytelling, longer offers. SMS carries the urgency: texts average a 98% open rate and get read within minutes, which makes them the right tool for launches, restocks and expiring offers. Run off the same segments and the same calendar, the two channels support each other. We keep SMS short, text-only and limited to one or two campaign sends a week, so your list stays an asset instead of an annoyance.
Who do you work with?
DTC e-commerce brands in the 6 to 8 figure range that want more of their revenue to come from repeat customers. We keep the client list small on purpose, so every account gets proper attention. If you are smaller than that, book the audit anyway. You will leave with a clear list of what to fix.
Do I need to be on Klaviyo?
Most of our work is in Klaviyo. If you are on another platform, we will talk through whether it makes sense to stay or move, and if you switch, we handle the migration.
How much is your service?
Once we agree to work together, there are two ways to structure it:
- A flat monthly retainer for complete email and SMS management
- A smaller retainer plus a percentage of retention sales
The price depends on what you need, your goals and the size of your list. We will talk through the right structure on your audit call.
How do we get started?
Book the free audit. We review your flows, campaigns, segmentation and deliverability, then walk you through the findings on a short call. If it makes sense to work together, we will say so. If it doesn't, you keep the audit.
Something else on your mind? Email tomas.a@inboxxmedia.com.
Three quick questions, then pick a time. The findings are yours to keep.